Fifth Third Bank & ATM

Reviews

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  I was inside Kroger today and happened to pass by the teller window. The lady sitting there smiled and said hello when I made eye contact. No one was at the counter so I pushed my shopping cart to the side and stopped to ask if she would break a $20 bill into a 10 and two 5's. She smiled and asked if I had an account with them. I said no but I needed some change to pay a contractor that would be at my house later. She replied, I'm sorry but if you don't have an account with us I can't do that. I smiled and said never mind, I will get the Kroger cashier to do it for me. As I continued to shop the fact that she could not so something as simple as change out a bill really began to make me angry. I could understand if I was asking to cash a check, or if she were busy (NO ONE WAS ANYWHERE AROUND THE COUNTER.) and I thought this is stupid. Instead of being able to rush through the self checkout at Kroger, I now had to stand in a regular checkout line and wait which delayed me from meeting my contractor. After getting my bill changed by the Kroger employee I stopped back by the bank window and said excuse me, I'm not trying to be rude but I want to make a comment about your policy. In a day where banks are charging consumers for EVERYTHING, and at a time where competition for new customers is stronger than ever, I would think that my small request (which cost you nothing) would have been honored. Were you afraid you would run out of 5's and 10's? I don't really know anything about your bank, However, when I become unhappy with Wachovia I can assure you that your bank WILL NOT be one of the choices that I consider. As a manager in the restaurant business where competition is everywhere, we usually honor most requests. ESPECIALLY ones that don't cost us any money. POOR CUSTOMER SERVICE AND A POTENTIAL FUTURE CUSTOMER LOST FOREVER!!! They call it CUSTOMER SERVICE FOR A REASON.
  By Will Pike, January 27, 2018

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